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Privacy Policy

NOTICE REGARDING THE PROCESSING OF PERSONAL DATA

Legislative Decree 196 of June 30, 2003 (The Personal Data Protection Code)

In conformity with article 13 of the above-mentioned Legislative Decree, we wish to inform you that Lungarno Alberghi Srl processes the ordinary personal data of its customers and suppliers and those subjects who have voluntarily provided their registration data, directly or by telephone, fax or e-mail, to our sales office or the company that does telemarketing for us.

In conformity with the law (article 2 – Purposes), Lungarno Alberghi Srl guarantees that your personal data will be processed with respect for the rights, fundamental liberties and dignity of the interested party, with particular reference to confidentiality, personal identity and the right to the protection of personal data.

Purposes for which personal data is processed
All data provided by interested parties are exclusively processed to fulfil obligations related to the company's business and, in particular:

  • to enter registration data in the company's computer database;
  • to calculate internal statistics;
  • preparing technical service sheets for support and/or training;
  • to issue delivery documents, invoices and credit memos;
  • issuing quotations and proposals to active and/or potential clients;
  • to issue requests for quotations and proposals to active and/or potential suppliers;
  • to process ordinary and VAT accounting;
  • to process collections and payments;
  • to send commercial and promotional information about its activities, or those of its connected companies to active and/or potential clients;
  • to exchange information about the company's economic, administrative and sales activities by telephone, mail,
  • shipping companies, fax, e-mail and the private areas of the web site of Lungarno Alberghi Srl.
  • to satisfy obligations envisaged by law, regulations, Community directives and the civil and tax codes;

Communication and diffusion of data
If necessary, the personal data of interested parties can also be communicated:

  • to all subjects who are legally entitled to access the data;
  • to our collaborators, employees, agents and suppliers in the context of their relative duties and/or any contractual obligations with them, related to the commercial relationship with interested parties;
  • to factoring companies, collection agencies and credit insurance companies;
    to companies that produce and/or grant licenses to use any services/products supplied, only when the communication is necessary for the use of the services/products purchased by the interested party;
  • to post offices, shipping companies and couriers for sending documentation and/or materials;
    to suppliers of Unified Messaging services via the Internet, when this channel is used to send letters and messages to interested parties;
  • to all those physical and/or legale entities, both public and private (the offices of legal, administrative and tax consultants, the offices of payroll services, judicial offices, chambers of commerce and labour offices, etc.), when the communication is necessary or functional for our activities and in the manner and for the purposes described above;
  • to all those physical and/or legale entities, both public and private (the offices of legal, administrative and tax consultants, the offices of payroll services, judicial offices, chambers of commerce and labour offices, etc.), when the communication is necessary or functional for our activities and in the manner and for the purposes described above;

Nature of the collection and the consequences of any failure to provide

For those subjects who intend to open a commercial relationship with our company, even if purely for the purpose of obtaining information about our activities/services, providing personal data is optional; however, a failure to provide the information could make it impossible to continue the relationship, conduct it properly or fulfil legal and even tax obligations. The data are kept at our company's operating headquarters for the time required by civil and tax regulations.

Processing methods
The personal data is exclusively processed at the headquarters of Lungarno Alberghi Srl using paper and computer media, using both the telephone and computers and even using automated equipment for the storage, handling and transmission of the data, taking every precaution to guarantee its security and confidentiality.

Personal data controller for processing purposes
The owner of the personal data for processing purposes is Lungarno Alberghi Srl.
At present, the data processing manager is the Administrative Director

Place of processing
The personal data collected through the online services provided by Lungarno Alberghi s.r.l. and the other Group companies will be held and stored in Florence, Via Santissimi Apostoli 29
All personal information is processed exclusively by technical staff specifically employed for this purpose and, occasionally, by maintenance personnel.

The right of access to personal data
The interested party has the right to know whether or not personal data about him exists, even if not yet recorded, and to receive a copy in intelligible form.

The interested party has the right to know:

  • the origin, purposes and processing methods of the personal data;
  • the logic applied, in the case of processing by computers;
  • the contact information of the owner, managers and representative designated under article 5, paragraph 2, of Legislative Decree 196/2003;
  • the subjects, or categories of subjects, to whom the personal data may be communicated, or that may come to know it in their capacity as designated representative in the territory of the state, managers or appointees.

The interested party has the right to:

  • have the data updated, corrected or, when there is an interest, supplemented;
  • the cancellation, transformation into anonymous form or blockage of data processed in violation of the law, including that whose preservation is not necessary in relation to the purposes for which the data was collected or subsequently processed;

The interested party has the right to oppose, in whole or in part:

  • the processing of personal data that regards him, even though pertinent to the purpose for which it was gathered, for legitimate reasons;
  • the processing of personal data that regards him for the purpose of sending advertising or direct sales material or for market research or commercial communications.

The above rights may be exercised by an informal request to the owner, or one of the managers, even through an agent, and will be acknowledged without delay. A request may be sent to the owner or manager via registered letter, fax or e-mail.

Article 7
(Right of access to personal data and other rights)

  1. The interested party has the right to know whether or not personal data about him exists, even if not yet recorded, and to receive a copy in intelligible form.
  2. The interested party has the right to know:
    a) the origin of the personal data;
    b) the purposes and methods of its processing;
    c) the logic applied, in the case of processing by computers;
    d) the contact information for the owner, managers and representative designated under article 5, paragraph 2;
    e) the subjects, or categories of subjects, to whom the personal data may be communicated, or that may come to know it in their capacity as designated representative in the territory of the state, managers or appointees.
  3. The interested party has the right to:
    a) have the data updated, corrected or, when there is an interest,
    supplemented;
    b) the cancellation, transformation or blockage of data handled in violation of the law, including that which it is not necessary to preserve in relation to the purposes for which the data was gathered or subsequently handled;
    c) certification that the operations in letters "a" and "b" were brought
    to the attention, also as regards their content, of those to whom the data was communicated or published, except in the case where such fulfilment is impossible or involves a use of means that is obviously disproportionate to the right protected.
  4. The interested party has the right to oppose, in whole or in part:
    a) the processing of personal data that regards him, even though pertinent to the purpose for which it was gathered, for legitimate reasons;
    b) the handling of personal data that regards him for the purpose
    of sending advertising or direct sales material or for market research or commercial communications

SECURITY MEASURES OF THE SITE
Specific security measures have been taken by the site to provide secure access and protect the information contained in the private area from the risks of loss or accidental destruction, unauthorised access or processing that is not allowed or does not conform to the purposes for which it was collected.

The antivirus software is updated automatically. Clients are assigned a username and password for access to the private area. The latter are assigned and communicated in a confidential way to the person designated by the client, if an agency or company, or to the client himself, if a physical person. The user is obligated to keep the username and password confidential.

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